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Suna Communication views this support service as a partnership with the customer.
Whilst we are happy to maintain and administrate your network, we do not insist that we are
the exclusive providers of ICT support. Many of our customers, especially in the education
sector, have a member of staff who deals with day to day issues but needs assistance in tackling some of the trickier or more time consuming issues.


Specialising in Windows based platforms, our Support team undertakes all common
network and desktop maintenance and administration tasks. The team is also responsible
for the configuration of servers, clients, connectivity and peripheral  hardware supplied by
Suna Communication as part of our other activities.

 


There are two ways to take advantage of this service.

Firstly, we will provide a trouble shooting and support service on an ad-hoc basis. This requires no service agreement & works
purely on a “call out” basis. This solution is ideal for customers who do not have a need for ongoing support but have a specific
network / desktop problem to be resolved.

Secondly, Suna operates a very flexible support agreement for those customers with a need for regular ICT Support.
Hours scheduled under this scheme are tailored to suit the customer’s requirements following our initial, free, consultation.
Some of our customers need only a couple of hours of support per month, whilst others require greater support levels.

Any support service agreement will include comprehensive network documentation. This documentation will be retained securely
at our offices in Surbiton with a copy being supplied to the customer for their records.
(Documentation examples are available on request)

The support agreement itself can be cancelled with thirty days written notice from either party.

Within both scenarios, the Support team will be happy to install remote access software (with your permission), allowing Suna to provide immediate support from our offices - without the need to wait for an engineer to travel to your premises.

We also offer services in relation to your network security, including testing the vulnerability of your network to a variety of attacks. Please contact the IT Support department for further details or visit the following page: www.suna.co.uk/IT Security.htm
 

For more information, please contact the IT Support Department

on 020 8390 8811, or email